Our Guarantee

A 30-day guarantee, and a year of coverage.

If your watch arrives with a fault — a defect, a movement problem, or damage on its way to you — we'll replace it or refund you in full. No restocking fees, no runaround.

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30-day defect cover 12-month movement warranty No restocking fees
Rolex Submariner inspected and covered by our 30-day quality guarantee

Every Watch

Covered 30 days · Movement 12 months

If it's faulty, we make it right.

Manufacturing defect, mechanical malfunction, or transit damage — once we verify the fault, you get a replacement or a full refund. Your choice, always.

Replacement or refundverified fast, zero fees
PayPal protectedon every payment

The Fine Print, Up Front

What's covered — and what isn't

We'd rather show you the full picture before you order than surprise you after. Here is exactly where the guarantee starts and stops.

Covered in full

Faults on us, fixed for free

  • Manufacturing defects found within 30 days of delivery
  • Movement faults & malfunctions — covered for 12 months
  • Damage caused in transit — replacement at our expense
  • Parcel seized or lost — we reship free (see our shipping policy)
  • Delivery errors — wrong or missing items reshipped at no cost

Not covered

Change of mind, and wear & tear

  • Returns on non-defective watches — we can't accept them
  • Physical damage, scratches, or water damage after delivery
  • Normal wear and tear from daily use
  • Misuse, accidents, or unauthorized modifications

Because every watch is made to order and inspected before dispatch, the guarantee protects you against faults — not a change of preference. Review the specs and photos carefully before ordering.

Good to know: happy with your first watch? Repurchase rewards are waiting — contact us before your second order and we'll take care of you.

Beyond Returns

Four promises behind every order

The guarantee is more than returns. These four commitments apply to every watch we ship, before it leaves us and long after it arrives.

Quality guaranteed

Every model is built with materials and workmanship we stand behind, and every watch is inspected before it leaves our hands.

All timepieces carry a 12-month warranty on the movement, keeping your watch accurate well beyond the first 30 days.

The warranty covers the internal movement against manufacturer faults. It doesn't cover physical or water damage, scratches, normal wear, misuse, or unauthorized modifications.

Delivery guaranteed

Ordering from abroad shouldn't feel like a gamble. Every parcel ships tracked and insured, and we keep an eye on it for you.

If a delivery goes wrong on our end, we reship free. If customs takes your parcel, we send you a new one free of charge.

Full shipping details — timeframes, tracking, and the reship guarantee — live on our shipping page.

Worry-free shopping

What you order is what arrives: functional, as described, and matched to the QC photos you approved.

If a verified defect slips through, you get a prompt replacement or refund — refunded to your original payment method, including PayPal.

No restocking fees on any verified-defect claim, ever.

Privacy guaranteed

Your contact and payment details stay between us — we never sell, share, or leak your information.

Discreet billing and plain packaging mean nobody knows what's inside the parcel but you.

Questions about your data? Get in touch and a real person will answer.

Starting a Claim

How a claim actually works

Four steps from "something's off" to a replacement on its way. No forms to print, no shipping fees on your side.

1

Reach out

Message us within 30 days of delivery through our contact page with your order number.

Within 30 days
2

Show the issue

Send a few photos or a short video of the fault — a phone clip is all we need.

Photos or a video
3

We verify

Our team reviews the evidence and confirms the fault against your QC photos.

Real human review
4

Made right

You pick a replacement or a full refund — no restocking fees, no return shipping cost.

Zero fees

FAQ

Guarantee questions, answered

How long do I have to report a fault?+
You have 30 days from the day your watch is delivered to report a manufacturing defect, mechanical malfunction, or transit damage. Contact us with your order number and a photo or video of the issue.
What does the 12-month warranty cover?+
The warranty covers the internal movement against manufacturer faults and malfunctions for 12 months, so your watch keeps accurate time. It doesn't cover physical damage, water damage, scratches, normal wear and tear, misuse, accidents, or unauthorized modifications.
Can I return a watch I simply don't like?+
No — we don't accept returns or issue refunds for non-defective items or a change of mind. Every watch is made to order and inspected before dispatch, so please review the specifications and photos carefully before ordering.
How do I get a refund or replacement?+
Contact us within 30 days of delivery with your order number and photos or a video of the fault. Once we verify the defect, you choose between a replacement or a full refund — with no restocking fees. Refunds go back to your original payment method.
What happens if customs takes my watch?+
You're covered. If your parcel is seized by customs, we send you a new watch at our expense. The same applies if the parcel is lost or damaged in transit — we reship free.
Is my payment and personal information safe?+
Yes. All payments are PayPal protected, and we keep your contact and financial information strictly private. Parcels ship in plain, discreet packaging.

Shop with nothing to lose.

30-day defect cover, a 12-month movement warranty, and free reshipping behind every order.

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