Shipping & Delivery

Tracked to your door, insured the whole way.

Every order ships free from our Hong Kong warehouse with full tracking and a simple promise: if your watch doesn't arrive, we reship it. No debates, no fine print.

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Free tracked shipping Tracking by email & SMS Reship guarantee
Rolex Submariner boxed and ready for insured worldwide shipping

Every Order

Fully tracked · Free

If your watch doesn't arrive, we reship it.

Lost, held, or damaged in transit — you get a replacement or a refund, your choice. That promise sits above every policy on this page.

Reship or refundyour choice, always
PayPal protectedon every payment

From Click to Wrist

What happens after you order

Four steps, fully tracked. Timeframes below are typical — busy seasons (holidays, new factory drops) can stretch them slightly.

1

Order confirmed

Your payment clears and QC photos are taken of the exact watch you'll receive.

Day 0
2

Processing & QC

The watch is checked against our timegrapher spec (−5/+5s) and packed with cushioning.

5–10 working days
3

Dispatched

Your tracking number goes out by email and SMS the moment the parcel leaves our warehouse.

Tracking sent
4

Delivered

The courier brings it to your door. Sign, open, and enjoy — we're here if anything's off.

10–20 business days

What You Pay

Shipping costs, in plain terms

The price you see at checkout is final for shipping. No hidden handling fees, no surprise charges from us.

Every order, every country

$0 — shipping is free

Free insured, tracked delivery worldwide, straight from our Hong Kong warehouse. The tracking number arrives by email and SMS as soon as your watch is on its way.

Import duties & taxes

Customs & duties, up front

Import duties and taxes are set by your country, not by us, and are the buyer's responsibility. To keep them as low as legally possible, every parcel is declared as a gift with a modest declared value.

In most cases parcels under the declared value clear without charges — but we can't promise what your customs office will do.

Package Tracking

Follow it every mile

You're never left guessing. From dispatch to doorstep, your parcel reports its location — and we're watching it too.

How tracking works

  • Tracking number sent to your email and phone by SMS
  • Paste it into the courier's site to see live status
  • Parcels are cushioned, sealed, and discreetly wrapped
  • Contents are exactly what you ordered — QC photos match

If tracking looks stuck

International parcels sometimes sit at one status for a stretch — that's normal, especially on long-haul routes.

Honest note: carrier websites can take up to 5 days to refresh tracking between countries. If nothing moves for longer than that, message us and we'll chase the courier directly.

The Details

Shipping policy, minus the legalese

Six rules that answer almost every question. If yours isn't here, ask us — a real person replies.

Ships from Hong Kong

All watches ship exclusively from our Hong Kong warehouse — one location, full quality control.

Correct address = your job

Double-check your delivery details at checkout. Parcels mis-delivered due to wrong addresses can't be re-sent at our cost.

5–10 days processing

QC and packing take 5–10 working days. Big factory drops and holidays can add a little time.

Declared as gifts

Every parcel is marked as a gift with a modest value, keeping import charges to a minimum.

Customs delays happen

Some countries hold parcels for random inspection. It's out of our hands, but your parcel is safe — and we monitor it with you.

Tracking by email + SMS

Your number arrives by both channels the day the parcel ships. Carrier sites may lag up to 5 days between borders.

FAQ

Shipping questions, answered

How long does shipping take?+
Processing and QC take 5–10 working days, then delivery takes 10–20 business days. Plan for roughly 3–6 weeks from order to doorstep; busy seasons can add a few days.
Is shipping really free?+
Yes — every order ships free, worldwide, with full tracking and insurance. The shipping price at checkout is always $0.
Will I pay customs or import duties?+
Duties and import taxes are set by your own country and are the buyer's responsibility. We declare every parcel as a gift with a modest value to keep charges as low as possible, and most parcels clear without any fees.
What if my watch never arrives?+
You're covered by our reship guarantee: if your parcel is lost, held, or damaged in transit, we reship your order or refund you — your choice. Payments are PayPal protected on top of that.
My tracking hasn't updated in days — is it lost?+
Almost certainly not. Carrier systems can take up to 5 days to update between countries. If your tracking hasn't moved for longer than that, contact us and we'll chase the courier directly.
Where do watches ship from?+
All orders ship from our Hong Kong warehouse. One location means one QC standard and consistent packing on every parcel.

Found your watch? We'll get it moving.

Free tracked shipping, QC photos before dispatch, and a reship guarantee behind every order.

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